Shipping policy

Last updated: September 28, 2026

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms: https://vegaleaf.com/pages/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.

ORDER PROCESSING

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with a tracking number as soon as your order ships.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Orders are fulfilled from our warehouse or by our fulfillment partners. We currently offer the following shipping option:

  • United States – Standard Shipping (Free): Estimated delivery within 5–7 business days after your order is processed.

DO YOU DELIVER INTERNATIONALLY?

Yes, we offer worldwide shipping.

  • International – Standard Shipping (Free): Estimated delivery within 10–15 business days after your order is processed, depending on destination and customs clearance.

Please note that international deliveries may be subject to various rules and restrictions, and you may be subject to additional taxes, duties and customs fees over which we have no control. You are responsible for complying with the laws applicable to the country where you live and for any such additional costs.

HOW CAN I TRACK MY ORDER?

A tracking number is sent by email for every order once it ships. You can also track your order from your account page. Please allow 24–48 hours for tracking information to update after shipment.

WHAT HAPPENS IF MY ORDER IS DELAYED?

All delivery times are estimates and are not guaranteed. If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated delivery date. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control.

LOST, STOLEN OR UNDELIVERED PACKAGES

If your tracking shows the package as delivered but you have not received it, or if your order has not arrived within 10 business days after the estimated delivery date, please contact us at help@vegaleaf.com. We will investigate with the carrier and arrange a replacement or refund as appropriate.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, we will contact you to arrange reshipment.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return and Refund Policy: https://vegaleaf.com/pages/return-and-refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: help@vegaleaf.com
  • Phone: +1 (602) 492-9436
  • Mail: ManuelBuzz Inc. (trading as Vegaleaf), 900 Avalon Rd, Greensboro, NC 27401, USA